Ordering
- Do I need an account to make a purchase?
- How do I place an order?
- My order won't go through. What should I do?
- I didn't get a confirmation email. Was my order successful?
- Can I cancel my order?
- Can I add an item to my order?
Shipping
- How do I receive free shipping on my order?
- How soon will my order ship?
- How do I track my order?
- Why isn't my tracking link working?
- My tracking hasn't updated. Is it lost?
- What do I do if my order shows delivered, but I did not receive it?
Payments & Billing
- What payment options are available?
- Is my payment information safe?
- Why was I double charged?
- Why was my payment declined?
- When is my credit card charged?
- Can I change my payment before my order ships?
Returns
Funko Shop Products & Availability
- What does w/Chase mean?
- When do you release Funko Exclusives?
- When will an announced product be available on Funko Shop?
- Are Funko Shop Exclusives available in stores?
- Can I purchase a Funko Shop Exclusive outside of the US?
- Why did an item sell out before I completed payment?