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Funko.com Help

Self-help articles and information about Funko Shop orders & shipping

Ordering

  • Do I need an account to make a purchase?
  • How do I place an order?
  • My order won't go through. What should I do?
  • I didn't get a confirmation email. Was my order successful?
  • Can I cancel my order?
  • Can I add an item to my order?
See all 12 articles

Shipping

  • How do I receive free shipping on my order?
  • How soon will my order ship?
  • How do I track my order?
  • Why isn't my tracking link working?
  • My tracking hasn't updated. Is it lost?
  • What do I do if my order shows delivered, but I did not receive it?
See all 13 articles

Payments & Billing

  • What payment options are available?
  • Is my payment information safe?
  • Why was I double charged?
  • Why was my payment declined?
  • When is my credit card charged?
  • Can I change my payment before my order ships?
See all 9 articles

Returns

  • What is your return policy?
  • My order arrived damaged, can I get a replacement?
  • My order is incorrect, how can I receive the correct items?

Funko Shop Products & Availability

  • What does w/Chase mean?
  • When do you release Funko Exclusives?
  • When will an announced product be available on Funko Shop?
  • Are Funko Shop Exclusives available in stores?
  • Can I purchase a Funko Shop Exclusive outside of the US?
  • Why did an item sell out before I completed payment?
See all 11 articles
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