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Funko Support

Everything you need to know about Funko and Funko.com!

Ordering on Funko.com

  • Do I need an account to make a purchase?
  • My order won't go through. What should I do?
  • I didn't get a confirmation email. Was my order successful?
  • Can I cancel my order?
  • Can I add or remove products to my Funko.com order?
  • Can I change the shipping address on my order?
See all 12 articles

Funko.com Shipping

  • How do I receive free shipping on my order?
  • What shipping services do you use?
  • How soon will my order ship?
  • How long does shipping take?
  • Do you offer expedited shipping or alternate carriers?
  • How do I track my order?
See all 14 articles

Funko.com Payments & Billing

  • What payment options are available?
  • Is my payment information safe?
  • When is payment charged for my order?
  • Why was my payment declined?
  • Can I change my payment before my order ships?
  • Can I change my billing address on an order?
See all 7 articles

Funko.com Returns

  • What is your return policy?
  • How do I start a return?
  • What is the Return Fee?
  • My order arrived damaged, can I get a replacement?
  • My order is incorrect, how can I receive the correct items?

Funko.com Products & Availability

  • What does w/Chase mean?
  • When do you release Funko Exclusives?
  • Are Funko.com Exclusives available in stores?
  • Why did an item sell out before I completed payment?
  • Do you restock sold out items?

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