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Loungefly Support

Everything you need to know about Loungefly and Loungefly.com!

Ordering on Loungefly.com

  • Do I need an account to make a purchase?
  • How soon will I see a refund for an order that was cancelled?
  • Why doesn't my discount code work?
  • My discount code didn't apply. Can you help?
  • Can I combine orders to save on shipping?
  • My order won't go through. What should I do?
See all 11 articles

Loungefly.com Payments & Billing

  • What payment options are available?
  • When is payment charged for my order?
  • Why was my payment declined?
  • Can I save my payment information for a future purchase?
  • Can I change my payment before my order ships?
  • Can I change my billing address on an order?
See all 8 articles

Loungefly.com Shipping

  • How soon will my order ship?
  • How long does shipping take?
  • What shipping services do you use?
  • Do you offer expedited shipping or alternate carriers?
  • How do I receive free shipping on my order?
  • Do you ship internationally?
See all 14 articles

Loungefly.com Returns

  • What is your return policy?
  • How do I start a return?
  • Do you offer exchanges?
  • I have returned items, when will I receive a refund?
  • My order arrived damaged, can I get a replacement?
  • My order is incorrect, how can I receive the correct items?
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