Funko.com Return Policy:
If you would like to return your Funko purchase, we’re here to help! You may return your Funko merchandise within 15 days of receiving your order and we will deduct the cost of shipping from your refund. Please return the item(s) in the original box and packaging. Merchandise purchased in our retail stores may not be returned or exchanged online.
Once Customer Service issues you a return label, items must be sent back within 30 days. If you send items more than 30 days after the return label is issued, a 20% restocking fee will be deducted from your refund. Refunds will be issued within two business days after the receipt of goods to the original form of payment.
The following are exceptions to the return policy above:
- Apparel may not be worn or washed and must have all original tags attached.
- Non apparel items must be unused and in their original packaging.
- Items marketed and sold as “Funko-Shop exclusives” are not eligible for refunds, store credit, or exchange.
- Items purchased in bulk, defined as purchases with 6pcs or more of the same item, are not eligible for returns.
To start the return process contact customer service via the contact form