Shipments may be returned to sender by the courier due to an incorrect address or an issue with delivery. Updates specific to the reason will be available on the tracking details of your order.
If you find a parcel has been marked as returned, please reach out to customer service via the contact form with your Funko Shop order number, and we can look into support options based on the shipment and items in your order.
Please note: Orders returned to sender by refusal of the recipient are considered an unauthorized return and may be subject to a restocking fee. If you wish to return your order please review our returns policy for eligibility.