If you see multiple charges for one order, your card was likely declined during your first payment attempt(s) due to incorrect billing details or other information that prevented us from verifying your payment. In this case, what you’re seeing is an authorization hold only.
Banks usually authorize a charge simply based on available funds, placing a temporary hold for the purchase amount and creating a pending entry on your account for each attempt, whether successful or not. The funds did not leave your account, and these transactions will eventually disappear, but this can take up to 10 business days, depending on your card issuer. We cannot issue a refund for declined transactions. Please make contact with your bank if you have questions about their process for authorization holds.