We're sorry to hear your order wasn't what you were expecting and are happy to help!
Please reach out within 15 days of purchase. We encourage you to reach out as soon as possible for the best chance at the preferred resolution. Please reach out via the contact form and include your Funko Shop order number and a clear photo of everything you received in your order, shown together.
A replacement shipment containing the correct item(s) will be offered if sufficient inventory exists to do so. If we are not able to replace the item with an identical product, we will issue a refund for the missing item. Funko Shop cannot offer a substitute item or store credit.