SurePost is a UPS service that allows for more flexibility in delivery, where UPS transports the package as close to the final destination as possible. In some cases, they are able to make direct delivery. However, if the destination is not accessible, not serviceable by UPS or not convenient on the UPS driver's daily route, it will be tendered to USPS to coordinate final delivery to you.
How to read your SurePost® tracking screen
1. Tracking number
2. The ultimate destination of the package
3. Confirm the shipping method
4. The Detailed View section will indicate whether UPS will be in your area to deliver, or if they plan to transfer to USPS
5. This is the USPS tracking number, if the parcel is transferred to the post office
How long does it take?
The total transit time from the time the shipment is picked up to the time it arrives to you is about 7-10 business days for the continental US, but this will depend on many factors, including the distance traveled. (Exceptions: Shipment times can be up to 20 business days for islands, and up to 45 days for APO/FPO boxes.)
UPS typically processes the shipment within 24 hours of pickup.
They will then send it to a UPS receiving facility closer to the destination, which takes 1-4 business days.
Once there, it will be placed on a UPS truck for delivery or may be transferred to USPS. This can take 2-7 business days, depending.
If the package is sent to USPS for final delivery, it will spend a few extra days in transit. Once the acceptance scan occurs there, the package normally arrives on the next delivery day.
What if I think my package is lost?
Thankfully, very few packages are lost in transit. However, updates are only available once someone with the courier services performs a scan, so you may see a few days pass between these updates. It is perfectly normal to see up to 8 business days pass between scans, particularly when it leaves UPS and is headed for the post office. (Business days are considered Monday-Friday, excluding shipping holidays.)
You are issued two different tracking numbers, depending on the stage of transit. Make sure you are checking both websites for the most accurate information.
If more than 10 business days have passed since the last scan was performed, and you believe it may be lost, reach out to customer service via the contact form with your Funko Shop order number, and we'll be happy to assist you.