Loungefly works hard to ensure your items get to you quickly and safely but we know damages happen. While we can’t promise mint condition, if a product has a significant defect or damage, please contact our Customer Support team for help. Replacements are subject to Support's approval and inventory availability. We may request that you return your purchase and may receive a replacement item, replacement box, or refund, depending on availability.
To start the return process contact customer service via the contact form