If you would like to return your purchase, we’re here to help! You may return your merchandise within 30 days of receiving your order. Merchandise purchased in our retail stores may not be returned or exchanged online.
Once initiated, use the pre-paid return shipping label provided and drop off at any UPS store as soon as possible. You will not be reimbursed for the original or return cost of shipping. You will receive a refund after the return is received and processed. Please allow 1-2 weeks for processing.
Items sent more than 30 days after the return label is issued will incur a 20% restocking fee will be deducted from your refund.
The following are exceptions to the return policy above:
Apparel may not be worn or washed and must have all original tags attached.
Non-apparel items must be unused and in their original sealed packaging.
Items marketed and sold as “Final Sale” or certain “Exclusives” are not eligible for returns.
Items purchased in bulk, defined as purchases with 6pcs or more of the same item, are not eligible for returns.
All Digital Pop! redemptions are final. No returns are permitted except with respect to any statutory warranties or guarantees that cannot be limited or excluded by law.
For purchases made between 2/7/2023 and 3/6/2023:
To start the return process contact customer service via the contact form
Please note: We are currently working through a backlog of return requests and we are currently working to provide labels within 2-3 weeks of request.
For purchases made on 3/7/2023 or after:
You can generate a return label through your Order History. For help and more info please see the How do I start a return? article.